Services: Webinars and Webinar Series

With more than 25 Webinars now available in our archives, PCI offers organizations of all sizes the opportunity to offer "Unlimited Access" training for their employees! It's as easy as click-listen-learn and most importantly...grow. Our Webinars are designed to give attendees information that they can apply immediately! Archived PCI Webinars are an affordable option for your training needs. Contact us at 727-409-2239 to make an investment in your people!

• Unlimited Access is for the organization paying for the webinar access. Logins may not be shared with any other group, organization or business
• All webinars are approximately one hour in length and are have been created for library professionals and environments
• Archived webinars are accessed through your organizations website through links provided by PCI
• Descriptions of the webinars are included
• Links are provided for Handouts, PowerPoint Presentations and other materials made available by the instructors
• Archived webinars may be used toward the completion of the various PCI Certificate Programs
• Archived webinars are purchased on an annual basis; discounts for multiple year purchases are available
• The list of current titles is provided below:

• Asking questions that get answers, not looks of confusion
• Dealing with the hard to deal with employee
• Emotional Customer Service – Making the connection with our customers
• Even change is changing
• Handling angry customers with tact and skill
• Handling customer complaints without taking things personally
• Identifying processes for making better decisions
• Implementing a library workforce development plan – Part 1
• Improving workplace relationships
• Just when I get comfortable, everything changes

• Making your objectives happen; daily, weekly, monthly
• Managing your interruptions; it’s easier than you think
• Managing yourself instead of managing time
• Measuring and documenting employee performance
• Mission, Vision, OH MY! Making sense of my new position in management
• Motivating employees with different workplace desires and needs
• Nasty negatives and peacekeeping positives – Communicating more effectively
• Performance gap analysis in your library
• Resolving situations of conflict within a team
• The Customer Service Experience – What are your customers experiencing?

• Using and coaching plan and approach with your employees
• Ways to manage your email that save time and headaches
• Wrestling your to-do list to the ground
• Webinars as a Viable Training Tool for Your Organization
• Giving Thanks: The Webinar
• Egg Nog and English Toffee: A remind to celebrate our successes

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