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Resources: Conference Materials Downloads

Texas Library Association - Emotional Customer Service PowerPoint
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OLA/WLA Conference Hire Right the First Time PowerPoint
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OLA/WLA Conference Sell Your Ideas PowerPoint
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OLA/WLA Conference Hire Right the First Time Handouts
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Florida Library Association Conference Change Management Handouts
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Florida Library Association Conference Change Management PowerPoint
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Texas Library Association Conference Emotional Customer Service Handouts
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