Services: Seminars

Please browse our list of seminars

• Emotional Customer Service: Making the Connection with Patrons
• Maximizing the Impact of Your Recognition Programs
• Working and Winning With The Media!
• Management and Leadership Skills for the First Time Supervisor and Manager
• Management and Leadership Skills for Managers, Supervisors and Team Leaders
• Advanced Management and Leadership Skills for Library Professionals
• Strengthening Your Communication Skills at Work
• CONFLICT in a Peaceful Workplace
• A Managers Survival Guide to Legally Working with Employees: The Basics of Human Resource Laws
• The Human Resource Fundamentals Workshop for Non-HR Managers and Supervisors
• Preventing Harassment in the Workplace
• Preventing Sexual Harassment in the Workplace
• 5 Minutes to Team Excellence
• Managing Team Excellence in Times of Change
• Working with Your New and Much Younger Boss
• Managing Employees that are Older (much) than You
• NEW!! Successfully Dealing with Harassing Customers
• Just When I Get Comfortable…Everything Changes
• NEW!! Four Star Customer Service
• NEW!! Successfully Leading by Coaching and Mentoring Employees