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Books and Audio Programs By Andrew Sanderbeck!

Emotional Customer Service Audio CD
How can your business "Emotionally Connect" with its customers to build loyalty and long term relationships? That's exactly what Ned and Andrew discuss in this program designed to get you thinking in terms of the emotional decisions customers make when using your business and how to fill their emotional needs more consistently and often. What's in it for your business? Higher profits and customer satisfaction!

Price: Was $19.99! Now Only $5.00 + S&H

Customer Service Experience Audio CD
In today's economy, customer demand much more than just a product or a service. Businesses that are leading their industry's know that people want an experience when they are doing business with you. And...they are willing to pay a little more for the experience. If you think we're crazy just ask companies like Starbuck's and Build-a-Bear about their Customer Service experiences. Or better yet...just listen to this program and you'll be on your way to creating experiences for your customers that will keep them coming back again and again. Oh, your customers will also be ambassadors for your business, referring others to your business experience.

Price: Was $19.99! Now Only $5.00 + S&H

Customer Service Recovery Audio CD
When does customer service REALLY begin? Some people believe it begins when your business has a service failure. Knowing that it cost less to keep a customer (as compared to getting new ones) looking at how your business recovers from a failure makes economical sense. Do you have a customer service recovery department? Or an employee designated to handle our customers complaints and concerns? In this program Ned and Andrew discuss ways of recovering from service failures and how to change the attitude of your business from customer service to customer service excellence. Your customers will thank you again and again for making customer service recovery a priority in your business and you'll be rewarded with happier customers and quite likely...higher profits from repeat customers.

Price: Was $19.99! Now Only $5.00 + S&H

Authentic Customer Service Audio CD
Is your customer service "FAKE" or authentic? Do you even know the difference? Your customers know...and they are telling others! In this program Ned and Andrew explain the difference between fake and authentic customer service and open your eyes (and thinking) to a whole world of fake experiences businesses are offering their customers. In case you're wondering...customers tolerate fake customer service and are looking for you to be authentic. So stop reading scripts to your customers (customize them to the individual employee) and please stop holding the door open for us at restaurants.(we don't care...and we know that you are doing it because you were told to...not because you really care that we are are doing business with you and that you are opening the door for us like we are family) Listen to this program and learn how to make your customer service authentic and REAL! You customers will be very happy that you did!

Price: Was $19.99! Now Only $5.00 + S&H

The Power of Asking for What You Want Book
How can a little five-year-old boy change your life? In the book The Power of Asking for What You Want – Jimmy’s Secret not only does Jimmy show you time and time again how a child asks for what he wants, but he also asks for his sister and his mom when they’re afraid to ask for what they want for themselves. The story is set in an undisclosed small town in the Northeastern United States and centers around Jimmy’s family which includes his ten-year-old sister Cynthia (don’t call me Cindy) and his mom, Lynda Chamberlin. The story begins with Jimmy sitting on Santa Claus’s lap asking for everything that he wants for Christmas and ends with the opening of the last present on Christmas Eve. The adventures of the Chamberlin family during a two week snapshot covered in the book include Lynda’s sister Danielle having a baby, a baby hippopotamus being born at the zoo where Lynda works and the incredible relationships with the people in her family’s lives that bring each other together in a space of kindness, caring and love.

Price: Was $19.99! Now Only $10.00 + S&H

You Never Know Who Is Standing Next To You...Until You Ask Audio CD
Want to build or grow your business? You can't do it by yourself...and fortunately you don't have to. The "You Never Know Who Is Standing Next To You...Until You Ask Audio Program give you the proven tools that you need to get much more out of your networking time and money. This program is proven, having helped thousands of people to achieve new levels of success in their businesses...whether they work for themselves or for someone else. "You'll want to keep this program with you in your car. I listen to this program on my way to meetings and to see prospects. My network marketing business is booming! Thanks Andrew!" M. Danielson, Las Vegas, Nevada

Price: Was $19.99! Now Only $5.00 + S&H

Inspire! Volume 1: Team Building and Group Development
Group Activities and games for helping youth learn! 20 activities on CD-ROM that you can watch, hear and read using interactive media that shows you how to set-up, lead and process each activity. PC/Windows and MAC. Perfect for educators, camps, community and church youth groups!

Price: Sale! $25.00

Inspire! Volume 2: Ice Breakers and Openers
Group Activities and games for helping youth learn! More than 40 high-spirited energizers, ice-breakers and getting to know you activities on CD-ROM that you can watch, hear and read using interactive media that shows you how to set-up, lead and process each activity. PC/Windows and MAC. Perfect for camps, community and church youth groups!

Price: Sale! $25.00

Inspire! Second Edition: Group Communication and Teamwork
Second Edition Group Activities and games for helping youth learn! 20 activities on CD-ROM to teach group communication and teamwork. Areas also addressed include leadership, collaboration, individual self-esteem, critical thinking, group dynamics, competition and team confidence. This interactive training media shows you how to set-up, lead and process each activity. PC/Windows and MAC. Perfect for educators, camps, community and church youth groups!

Price: Sale! $25.00