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Books and Audio Programs Recommended by Andrew

21 Ways to Defuse Anger and Calm People Down - Audio Cassettes - Michael Staver
The ability to defuse situations of anger, frustration and tension may be one of the greatest gifts that you'll ever give yourself and others. This program gives you not one, but 21 different techniques to use whenever these situations arise. Four Audio Cassettes w/workbook Half Price...only one left!

Price: $34.95

The Psychology of Achievement - Brian Tracy
One of the best programs on self development and achievement ever. Great approaches to setting goals and raising your self-estem. This program is an absolute must for your personal library. Six Audio CD's and a CD-Rom Workbook. New! Half Price Special! Only one left in stock!

Price: $34.95

The 7 Habits of Highly Effective People - Stephen Covey
The masterpiece of self-improvement that has helped thousands of professionals to be more effective and successful in life. Six Audio CD's by Dr. Stephen Covey Half Price Special! Only 2 in Stock!

Price: $34.95

Powerful Communication Skills (How to Communicate with Confidence, Clarity and Credibility) - Joe Healey
Communicating is more difficult in today’s fast-paced, high-tech world. It takes special skills to get people to listen to you — skills you will learn with Powerful Communication Skills. This dynamic program will help you identify the key elements of communicating and give you specific techniques for improving. CD-Rom for Computer Based Training Half Price Special! Only one left in stock!

Price: $74.95

Performance Appraisal Solutions
Performance Appraisal Solutions (Ready to use appraisal forms and review phrases to accurately assess your people) CareerTrack Publications - Seventy-Five Page Spiral-Bound Book Half Price Special - Only one in stock!

Price: $9.95

Effective Coaching (Build Better Employees and Create High Performance Relationships and Teams)
Various types of coaching techniques, styles and applications are covered, as well as the pitfalls and demotivating effect of such management icons as performance reviews and job descriptions. Specific coaching techniques for various personality styles, plus special measures to deal with a variety of difficult personalities, are also covered. The program also details qualities to look for in a protégé or before accepting a mentor role. Effective Coaching (Build Better Employees and Create High Performance Relationships and Teams) Michael Angelo Caruso Six Audio CD's Half Price Special! Only one left in stock!

Price: $34.95

Business Letters for Busy People 4th Edition with CD-ROM
No one likes to spend hours agonizing over a business letter, wondering what to say or how to say it. When you need to write a business letter, but you don’t know what to say … when you don’t have the time but must get it done — now ... this best-selling Business User’s Manual and software resource puts hundreds of letters just a few simple clicks away! Business Letters for Busy People 4th Edition with CD-ROM (Time Saving Business Letters to Use for All Occasions)

Price: $19.95

Evelyn Wood Reading Dynamics Program (The World Famous Speed Reading Program) VHS Tapes
Learn to read almost as fast as you can flip the page – with astounding comprehension! Evelyn Wood Reading Dynamics® works like magic. Presidents Kennedy and Carter profited from the course so much they insisted that their top staff members take it. CEOs of Fortune 500 companies, college professors, members of Congress, and millions other achievers are also Evelyn Wood graduates. Evelyn Wood Reading Dynamics Program (The World Famous Speed Reading Program) These are VHS-Tapes with the Evelyn Wood Workbook More thank Half Off Special! Only one in stock!

Price: $69.95

Conquer the Brain Drain (52 Creative Ways to Pump Up Productivity)
Are you using your creative energy to make your business more successful? Conquer the Brain Drain is about tapping into the creative wellspring we all possess. If you’re on a team – or especially if you manage one – learning to think creatively and teaching others to do so will boost productivity, improve morale and inspire your team to greater success. Conquer the Brain Drain (52 Creative Ways to Pump Up Productivity) Judi Moreo and Fiona Carmichael Business Manual 206 Pages Half Price Special! Only one left in Stock!

Price: $9.95

Smart Hiring: The Complete Guide to Finding and Hiring The Right People
Hiring the right people takes more than a well-written ad or a well-known company name. It takes insight, skills and know-how. You have to know what to look for and which questions to ask, how to evaluate resumes and conduct reference checks, how to land the perfect candidates to strengthen your staff and boost productivity. Smart Hiring: The Complete Guide to Finding and Hiring The Right People Paperback, 284 pages Half Price Special! Only two left in stock!!!

Price: $9.95

SELF Behavioral Profile/Assessment
The SELF Profile is a workbook designed to reveal the four distinct styles of interaction that occur with others. Although all of us are a unique blend of all four styles, you will be able to identify your dominant style. With the information you glean from this assessment you can see how you and others in your department or organization interact. This is a great tool for better understanding and working with the diverse personalities that make up an organization. You’ll be able to: *Identify your particular social style — how you relate to others most often *Gain a better understanding of yourself and others *Predict how you and others might respond in a given situation *Improve your communication with others who have different styles, therefore, building more meaningful relationships This is a must-have resource for anyone working with diverse personalities who must cooperate to accomplish tasks or for anyone who is just looking for a better relationship with those you come in daily contact with! Each profile is $9.95.

Price: $9.95 each

How to Overcome Negativity in the Workplace
Is negativity a problem in your organization? This eye opening audio CD program will help you understand what it is that makes negative people behave the way that they do...offer you advice on how to blunt their harmful effects...and even suggest ways to reverse their attitudes. 4 audio CD's with a workbook

Price: 44.95

Taking Control of Your Workday with Dick Lohr
This program teaches you how to accomplish your own priorities without ignoring other people's demands. You'll learn to overcome the distractions that can sabotage even your best intentions ... how to decide priorities quickly ... and how to overcome procrastination. Best of all, you'll have more time for yourself when your workday is done — plus the energy to enjoy it. 3-volume VHS video set (3 hrs. 14 min.) Includes: 20-page workbook Half Price Special

Price: 99.95

StorySongs CD Audio Collections 1-3 and 4-6
Kids + Music = Fun! StorySongs is a unique, kid-friendly way for children to learn some of life's important lessons — while having fun at the same time. Upbeat music and lively, involving lyrics make songs like "Swim to the Top," "The Number Song," "Learning About Calendars," and "ABC Disco" instant hits that your youngsters will love. Collection 1-2-3: School FUNdamentals — The 9 songs included in this collection teach youngsters how to count, recite the alphabet, remember the names of the months and days, and much more! Cooperation and Respect — 8 fun and interactive songs show kids the importance of friendship, cooperation, and respect. Getting Better at Getting Along — 12 songs show youngsters the importance of understanding and respecting one another's feelings, working and playing together, and handling their anger constructively. Collection 4-5-6: Math All Around Me — The 9 songs included in this collection show youngsters the fun and excitement of counting, adding, and subtracting. It's never too early to introduce basic math concepts, especially when they're combined with the catchy, fun-to-sing songs. Be the Best You Can Be — 9 fun and interactive songs show kids the importance of trying their hardest, doing their best, and being proud of their accomplishments. Self-Esteem Every Day in Every Way — 12 songs help youngsters create and nurture high self-esteem within themselves. Half Price Special! Only one in stock!

Price: 24.95

Building Self-Esteem in Your Child
Help your children get the best possible start in life Like all parents, you want your children to have the opportunity to be anything they want ... to be confident in a variety of circumstances ... to feel that they are worthwhile and loved. In this program, acclaimed parenting pro Dr. Susan Baile focuses on an essential part of successful parenting — building self-esteem in your child. 4 audiocassettes (4 hrs. 18 min.) Includes: 27-page workbook Half Price Special

Price: 24.95

Why I Am Special
This activity book is full of esteem-building activities for children ages 8 and under. Packed with fun-filled games and exercises, this book helps youngsters build a sense of who they are and what makes them unique. Children will do puzzles, create drawings, answer questions, complete "what-would-you-do" stories and more! Each activity teaches them to understand their feelings, accept themselves, and live in greater harmony with their families and friends. Half Price Special

Price: 9.95

Getting A's: Secrets Expert Learners Use to Get Straight A's
Learn twice as much in half the time! With the Getting A's book and tutoring software, students of any age can: Earn A's faster and easier Take tests with confidence Master course material in a fraction of the time Identify what's important from reading material and lectures Learn how to remember important information Proven results! In an independent, controlled study, the group using the BrainX Digital Learning SystemTM software spent 11% less time studying, 22% less time testing and scored 80% higher than the group using traditional methods. Spiral book with Cd-Rom Half Price Special! Only one in stock!

Price: 32.95

The Assertive Advantage
A Guide to Healthy and Positive Communication Assertiveness is more than a style of communication —­ it’s a key to a happier, healthier way of living and more success in your work. This manual is filled with exercises and surveys that help you build self-esteem, gain confidence and learn to express yourself ... whether or not you agree with those around you. It’s a step-by-step approach to developing a happier, healthier you. You’ll learn how to: Build trust, honesty and respect in your personal and work relationships Make a positive difference in your life and the lives of others Overcome obstacles to progress on projects Experience the life-changing power of assertiveness Find new pride and self-esteem Contribute to a friendlier and more cooperative workplace Create win-win solutions to tough problems Build a work environment where creativity flourishes Banish the fear of confrontation and frustrating misunderstandings Promote better professional and personal relationships Perfect-Bound, 218 pages Half Price Special! Only one in stock!

Price: 12.95

The Invisible Employee: Realizing the Hidden Potential in Everyone (Hardcover)
Combining a good yarn with great business advice and practical guidance for managers, The Invisible Employee guides management in learning to engage their staff by setting a clear guiding vision, recognizing the strengths in their employees, and providing a sense of visibility and connection to corporate values and goals. This book shows managers how to get involved and lead their people from obscurity to achievement-and reap the rewards across their entire organization. Hardcover Book by Gostick and Elton Half Price Special! Only one left in stock!

Price: 9.95

Life Balance for Women
Are you a woman who is constantly finding herself needing to be in two places at once? When you are trying to concentrate on the big presentation, do you find your mind drifting, wondering who is going to pick up the kids? If so, it may be time for you to take control of your life. Women are busier now than ever before in history. Demands from home, work and family are challenging for even the most organized person. Trying to balance these challenges can cause stress-induced physical and mental problems if not handled in a positive manner. Renowned speaker Pam Royle provides you with firm techniques for keeping your life in balance and your attitude positive. This 4 audio CD set is going to teach you how to keep a balance between work and home, kids and partner, deadlines and commitments. Through these teachings you will reap the benefits of a focused, healthy and happy life. With this information-packed program you’ll get these key learning points: * How to create a synergy between all areas in your life * Guaranteed stress management strategies * How to surround yourself with positive influences * Self-esteem boosters that will give you the confidence to do what is right for you and your family * How to develop and apply a mission statement for the personal growth of yourself and your family * How to effectively utilize affirmation statements, visualization techniques, and journaling activities to create a harmonious balance within yourself and with others

Price: 34.95

Stress Management - A Practical Guide
Reduce tension and anxiety … start taking care of yourself! Watch your performance improve when you learn how to overcome perfectionism, prioritize your projects … and start living a happier, healthier life! The techniques to help you manage stress and enjoy life are right here. This audio CD is full of practical tips and relaxation methods for helping you unwind, determine your priorities, and learn to manage your stress to live a better, lower-stress life. KEY LEARNING POINTS * Identify the source of your stress. * Achieve better health through proper exercise and diet. * Balance work and family more effectively. * Assess your short- and long-term priorities. * Break the “stress cycle.” * Recognize the warning signals of stress-induced burnout.

Price: 9.99

Books and Audio Programs By Andrew Sanderbeck!

Emotional Customer Service Audio CD
How can your business "Emotionally Connect" with its customers to build loyalty and long term relationships? That's exactly what Ned and Andrew discuss in this program designed to get you thinking in terms of the emotional decisions customers make when using your business and how to fill their emotional needs more consistently and often. What's in it for your business? Higher profits and customer satisfaction!

Price: $19.99

Customer Service Experience Audio CD
In today's economy, customer demand much more than just a product or a service. Businesses that are leading their industry's know that people want an experience when they are doing business with you. And...they are willing to pay a little more for the experience. If you think we're crazy just ask companies like Starbuck's and Build-a-Bear about their Customer Service experiences. Or better yet...just listen to this program and you'll be on your way to creating experiences for your customers that will keep them coming back again and again. Oh, your customers will also be ambassadors for your business, referring otherd to your business experience.

Price: $19.99

Customer Service Recovery Audio CD
When does customer service REALLY begin? Some people believe it begins when your business has a service failure. Knowing that it cost less to keep a customer (as compared to getting new ones) looking at how your business recovers from a failure makes economical sense. Do you have a customer service recovery department? Or an employee designated to handle our customers complaints and concerns? In this program Ned and Andrew discuss ways of recovering from service failures and how to change the attitude of your business from customer service to customer service excellence. Your customers will thank you again and again for making customer service recovery a priority in your business and you'll be rewarded with happier customers and quite likely...higher profits from repeat customers.

Price: $19.99

Authentic Customer Service Audio CD
Is your customer service "FAKE" or authentic? Do you even know the difference? Your customers know...and they are telling others! In this program Ned and Andrew explain the difference between fake and authentic customer service and open your eyes (and thinking) to a whole world of fake experiences businesses are offering their customers. In case you're wondering...customers tolerate fake customer service and are looking for you to be authentic. So stop reading scripts to your customers (customize them to the individual employee) and please stop holding the door open for us at restaurants.(we don't care...and we know that you are doing it because you were told to...not because you really care that we are are doing business with you and that you are opening the door for us like we are family) Listen to this program and learn how to make your customer service authentic and REAL! You customers will be very happy that you did!

Price: $19.99

The Power of Asking for What You Want Book
How can a little five-year-old boy change your life? In the book The Power of Asking for What You Want – Jimmy’s Secret not only does Jimmy show you time and time again how a child asks for what he wants, but he also asks for his sister and his mom when they’re afraid to ask for what they want for themselves. The story is set in an undisclosed small town in the Northeastern United States and centers around Jimmy’s family which includes his ten-year-old sister Cynthia (don’t call me Cindy) and his mom, Lynda Chamberlin. The story begins with Jimmy sitting on Santa Claus’s lap asking for everything that he wants for Christmas and ends with the opening of the last present on Christmas Eve. The adventures of the Chamberlin family during a two week snapshot covered in the book include Lynda’s sister Danielle having a baby, a baby hippopotamus being born at the zoo where Lynda works and the incredible relationships with the people in her family’s lives that bring each other together in a space of kindness, caring and love.

Price: $19.99

Customer Service Audio 4 Pack
Buy all 4 Audio Discussion Programs and Save! Customer Service Experience Authentic Customer Service Customer Service Recovery Emotional Customer Service

Price: $59.99

Customer Service Audio 4 Pack + Power of Asking Book Combo
Buy all 4 Audio Discussion Programs and Andrew's Book and Save! Customer Service Experience Authentic Customer Service Customer Service Recovery Emotional Customer Service The Power of Asking for What You Want -- Jimmy's Secret Book

Price: $69.99

You Never Know Who Is Standing Next To You...Until You Ask Audio CD
Want to build or grow your business? You can't do it by yourself...and fortunately you don't have to do it alone. The "You Never Know Who Is Standing Next To You...Until You Ask Audio Program give you the proven tools that you need to get much more out of your networking time and money. This program is proven, having helped thousands of people to achieve new levels of success in their businesses...whether they work for themselves or for someone else. "You'll want to keep this program with you in your car. I listen to this program on my way to meetings and to see prospects. My network marketing business is booming! Thanks Andrew!" M. Danielson, Las Vegas, Nevada

Price: $19.99

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Back Office

Price: $19.99

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Back Office

Price: $19.99

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Back Office

Price: $59.99

CSCD4PNS
Back Office

Price: 59.99