About Us: Testimonials

Here's what our clients are saying about us. . .

"Dear Andrew, I am so very glad you were invited to talk to our group. You were the highlight of the convention for me. I enjoyed all your sessions very much. Your keynote talk brought me out of a low spot onto something hopeful and joyful and positive. Your talk the next day made me realize that I have "progressed" from a caregiver to a thinker. I don't have the candy on the desk but I do have the aspirin in my purse for whoever needs it. I, too, have a super messy desk so I have a toe in the socializers. Thanks so much for your insights. They helped me understand myself as well as others. I have believed for a long time that people were sent into our lives for a special reason when we need them and they are our teachers if only we will allow it. I needed to be reminded of that so thank you for that. While you were talking at the Keynote address I was thinking about how I needed to get financial aid for my son who will begin college in August. Without that outside help he probably would not be able to go to the college he had chosen. After the session, I was standing at the elevator and talked to the person beside me. I offer a ride back to the hotel. Turns out that at one time she had worked in college financial aid office and had direct dealing with the very person I needed to contact to solve my son's problem. Her words of praise for the college's financial officer were exactly what I needed to carry out the next needed step to reach that goal. In the past few weeks since that talk I have been successful in getting the information and contacts that will allow my son to go to college with the maximum amount of non-family help he needed. There are no words big enough to say thank you for that marvelous blessing. God does provide. Your words perform miracles. Thanks again for your workshops. I am very glad there are great folks like you to cheer up the world and help us live better lives. Judy Douglas, St. Clair County Public Library System"

Judy Douglas, St. Clair County Public Library System
Alabama Library Association Conference

"Dear Andrew, I was one of the lucky people who was able to attend your spectacular presentation at ALA. You might remember me as the person who, when you were talking about getting rid of your bags of crap, commented that airlines now charge extra for each additional bag. As a long time library educator and recently retired UCLA Librarian, I attend conference both to stay current on new ideas/trends in the profession, and as a reality check about my own personal beliefs. Being a fellow Socializer, I often wonder if my beliefs about teaching are on target or just plan crazy. It was very reassuring to hear you speak about the passion of teaching and how to keep the magic in our presentations and teaching interactions. Your descriptions of the other three styles and how you as a socializer learned how to interact productively with them was extremely useful to me. I, too, try to teach my librarian colleagues about the importance of knowing about your own personal style and those of others in order to enhance one's ability to reach and teach all our students. Your talk was an inspiration to me and reminded me why I love to teach. Thank you so much for bringing your wonder brand of energy and enthusiasm to the ALA Conference in Anaheim. JOAN Joan Kaplowitz"

Joan Kaplowitz
American Library Association

"Thank you again for a great workshop. I will share this information with our Friends and I hope we can follow through with an action plan that will accomplish a number of your suggestions. We will also talk again about possibly using a professional fundraiser. We definitely need for the Friends to have a Web presence - I definitely learned the good the bad and the ugly on that one!"

Maurie Hoekstra, County Librarian
Calaveras County Library

"Dear Mr. Sanderbeck: The formula E+R=O has really been an excellent tool. Because the events will happen, now it is up to you to react. You can react with those same familiar horses are you can think outside the box. Because what ever your reaction is, it will determine the outcome. I also like the idea that if you present someone with a problem also present some solutions to that problem. The words or phrases to get out of your vocubulary was extremely helpful... because it goes back to the Nike phrase, Just do it!"

Darnita Marshall, Library Assistant II
Avondale Regional Library

"Andrew, I wanted to Thank you for being an excellent speaker and for your message! I will be pondering much of what I saw and heard over the last two days. This is a letter that I sent to my Manager and Director: "Thank you! I wanted to take the time and let you know about my experience at the Management and Leadership skills for supervisors and managers training you approved for me. This event had a significant impact on me and I want to make sure to use that to benefit Samford. Let me explain it this way: The seminar helped me to see more clearly the "BIG" picture of what is a good supervisor. I compare this to seeing the outside of the puzzle box showing what the pieces should look like when they are properly put together. I have had several pieces over the years that I have used but have now found some tools to help me put the pieces together more "effectively". Two tools that I am starting to implement today: 1. Platinum Rule - Do unto others, as they would like to have done unto them. Associated with this is a definition for communication: People hear what they think I said to them not necessarily, what I think I said to them. In using this tool, I hope to be a more effective communicator. 2. 9 steps to successful delegation - I hope to be more effective at delegation and use this as a tool to help mentor and develop the team members I supervise.""

Bradford S. Campbell MCP, MCDST, A+
Samford University

"I would like to thank you again for taking time to help develop a delegation plan for me at the Management Seminar. I have had some success back here at Lesley University. My ideas have been received well, even by my more difficult employees for whom I thought I would have the most resistance. It did take some time because I typed directions and went over them step by step but it went well. This has been a great start. I am extremely excited about my new found freedom to begin working on our training/reference manual. We are expected to begin this Friday. Thanks again."

Dawn Marie Medina, Associate Director
Lesley University

"Andrew, Thank you for your very practical workshop on staff appreciation and training at TBLC on 5/12. A few days after the workshop, I left on a week-long management training institute, and after getting back, I've been trying to catch up on things. Your workshop was one of the most useful I've attended in a long time, and I'm not making that up! I discussed it with my library supervisors earlier this week, and they all could see the good and creative possibilities that we could implement in our library. We have a good staff who work hard, and I need to do a whole lot better showing them the right kind of appreciation and recognition that they in turn would value. Thanks for clarifying some things for me and helping me to see better ways. If I come across another Sanderbeck workshop, I'll know to be there!"

Michael Bryan, Director
Seminole Community Library at St. Petersburg University

"Dear Mr. Andrew Sanderbeck, Yesterday, my wife arrived home from Contra Costa Library staff day and she shared with me some of what transpired during your workshop sessions...She was excited, engaged, absorbed, appreciatived, challenged by your engagement, sharing, teaching, inspiring... I would like to share this note in appreciation for your kind gift to the staff of Contra Costa, and others you have touched... Bo Tep Hi Andrew! I can't stop telling people at work how enlightening it was to attend your seminar. I have really been trying to put skills into practice, and keep my attitude as uplifting and positive as I can at all times. We are going through a transition period here, and we've had some long faces, but I have been encouraging everyone to seize the day and though things have changed, make the best out of it! I have also recently taken away the gifts we have been giving because I shared that we can't just have rewards be expected. This part of the seminar really hit home with me. Thanks again for the help-"

Bo Tep, Spouse of Library Employee
Contra Costa County Libraries

"Hi Andrew! I can't stop telling people at work how enlightening it was to attend your seminar. I have really been trying to put skills into practice, and keep my attitude as uplifting and positive as I can at all times. We are going through a transition period here, and we've had some long faces, but I have been encouraging everyone to seize the day and though things have changed, make the best out of it! I have also recently taken away the gifts we have been giving because I shared that we can't just have rewards be expected. This part of the seminar really hit home with me. Thanks again for the help-"

Sheila Anderson, NPRLS
Tampa Bay Library Consortium

"I just totally enjoyed Mr Sanderbeck's workshop yesterday. I took away some good skills from him...his hands on group thinks were very revealing; learning how others think and their perspective on things is quite interesting. His emphasis at the end on the mentally ill coming into libraries was very useful for us. He reinforced the fact that we need to set boundaries in all aspects of life. I really enjoyed him!!! It would be great to have him back....he seems to have a good handle on people and relationships. Thanks! Helen"

Helen
Northeast Ohio Regional Library System

"Greetings Andrew! I attended the workshop you gave for SWON in Clark County this past March on "Emotional Customer Service". You may recall there were five of us that attended from Lane Libraries and we were asked to present a condensed version to our entire staff in April. It was very well received and now my supervisor has asked me to give the "Behavioral Style Evaluation" to one department who has a lot of new staff members. I really did take to heart the info and have tried to put into practice the E + R = O. I have been somewhat successful, but it's still a work in progress! Thanks for the info and for all the great advice I received from your session. Heidi Thiele Children's Librarian"

Heidi Thiele, Children's Librarian
Southwest Ohio and Neighboring Libraries

"For a Staff Development Day speaker on the topic of "Dealing With Change," I would suggest Andrew Sanderbeck, who is a training consultant for libraries. Andrew has been featured on television and training networks including PBS for his program "Managing Team Excellence in Times of Change." I recently attended a management seminar that Andrew presented. He is a lively, well-seasoned speaker who is adept at holding the audience's attention while delivering advice that's grounded in solid research and practical experience. I hope you find this recommendation helpful. Please let me know if we can provide further assistance to you or your library system. We're always glad when the opportunity arises to help our colleagues in the library world. Sincerely, Gina DuBois Assistant Director Hernando County Public Library System"

Gina DuBois
Hernando County Public Library System