Here's what our clients are saying about us. . .
"Webinars from the people that do it the best! Andrew and the People~Connect Institute."
Beth Farmer, Assistant Director
Tampa Bay Library Consortium
"Dear Andrew, I was one of the lucky people who was able to attend your spectacular presentation at ALA. As a long time library educator and recently retired UCLA Librarian, I attend conference both to stay current on new ideas/trends in the profession. It was very reassuring to hear you speak about the passion of teaching and how to keep the magic in our presentations and teaching interactions. Your talk was an inspiration to me and reminded me why I love to teach. Thank you so much for bringing your wonder brand of energy and enthusiasm to the ALA Conference in Anaheim. Joan Kaplowitz"
American Library Association
"Andrew is one of our most popular presenters! We are excited about his Webinars and our members are too!"
"Dear Mr. Sanderbeck: The formula E+R=O has really been an excellent tool. Because the events will happen, now it is up to you to react. You can react with those same familiar horses are you can think outside the box. Because what ever your reaction is, it will determine the outcome. I also like the idea that if you present someone with a problem also present some solutions to that problem. The words or phrases to get out of your vocubulary was extremely helpful... because it goes back to the Nike phrase, Just do it!"
Darnita Marshall, Library Assistant II
Avondale Regional Library
"Andrew, I wanted to Thank you for being an excellent speaker and for your message! I will be pondering much of what I saw and heard over the last two days. This is a letter that I sent to my Manager and Director: "Thank you! I wanted to take the time and let you know about my experience at the Management and Leadership skills for supervisors and managers training you approved for me. This event had a significant impact on me and I want to make sure to use that to benefit Samford. Let me explain it this way: The seminar helped me to see more clearly the "BIG" picture of what is a good supervisor. I compare this to seeing the outside of the puzzle box showing what the pieces should look like when they are properly put together. I have had several pieces over the years that I have used but have now found some tools to help me put the pieces together more "effectively". Two tools that I am starting to implement today: 1. Platinum Rule - Do unto others, as they would like to have done unto them. Associated with this is a definition for communication: People hear what they think I said to them not necessarily, what I think I said to them. In using this tool, I hope to be a more effective communicator. 2. 9 steps to successful delegation - I hope to be more effective at delegation and use this as a tool to help mentor and develop the team members I supervise.""
Bradford S. Campbell MCP, MCDST, A+
"I would like to thank you again for taking time to help develop a delegation plan for me at the Management Seminar. I have had some success back here at Lesley University. My ideas have been received well, even by my more difficult employees for whom I thought I would have the most resistance. It did take some time because I typed directions and went over them step by step but it went well. This has been a great start. I am extremely excited about my new found freedom to begin working on our training/reference manual. We are expected to begin this Friday. Thanks again."
Dawn Marie Medina, Associate Director
"Andrew, Thank you for your very practical workshop on staff appreciation and training at TBLC on 5/12. A few days after the workshop, I left on a week-long management training institute, and after getting back, I've been trying to catch up on things. Your workshop was one of the most useful I've attended in a long time, and I'm not making that up! I discussed it with my library supervisors earlier this week, and they all could see the good and creative possibilities that we could implement in our library. We have a good staff who work hard, and I need to do a whole lot better showing them the right kind of appreciation and recognition that they in turn would value. Thanks for clarifying some things for me and helping me to see better ways. If I come across another Sanderbeck workshop, I'll know to be there!"
Michael Bryan, Director
Seminole Community Library at St. Petersburg University
"Dear Mr. Andrew Sanderbeck, Yesterday, my wife arrived home from Contra Costa Library staff day and she shared with me some of what transpired during your workshop sessions...She was excited, engaged, absorbed, appreciatived, challenged by your engagement, sharing, teaching, inspiring... I would like to share this note in appreciation for your kind gift to the staff of Contra Costa, and others you have touched... Bo Tep Hi Andrew! I can't stop telling people at work how enlightening it was to attend your seminar. I have really been trying to put skills into practice, and keep my attitude as uplifting and positive as I can at all times. We are going through a transition period here, and we've had some long faces, but I have been encouraging everyone to seize the day and though things have changed, make the best out of it! I have also recently taken away the gifts we have been giving because I shared that we can't just have rewards be expected. This part of the seminar really hit home with me. Thanks again for the help-"
Bo Tep, Spouse of Library Employee
Contra Costa County Libraries
"Hi Andrew! I can't stop telling people at work how enlightening it was to attend your seminar. I have really been trying to put skills into practice, and keep my attitude as uplifting and positive as I can at all times. We are going through a transition period here, and we've had some long faces, but I have been encouraging everyone to seize the day and though things have changed, make the best out of it! I have also recently taken away the gifts we have been giving because I shared that we can't just have rewards be expected. This part of the seminar really hit home with me. Thanks again for the help-"
Sheila Anderson, NPRLS
Tampa Bay Library Consortium
"I just totally enjoyed Mr Sanderbeck's workshop yesterday. I took away some good skills from him...his hands on group thinks were very revealing; learning how others think and their perspective on things is quite interesting. His emphasis at the end on the mentally ill coming into libraries was very useful for us. He reinforced the fact that we need to set boundaries in all aspects of life. I really enjoyed him!!! It would be great to have him back....he seems to have a good handle on people and relationships. Thanks! Helen"
Northeast Ohio Regional Library System
"Greetings Andrew! I attended the workshop you gave for SWON in Clark County this past March on "Emotional Customer Service". You may recall there were five of us that attended from Lane Libraries and we were asked to present a condensed version to our entire staff in April. It was very well received and now my supervisor has asked me to give the "Behavioral Style Evaluation" to one department who has a lot of new staff members. I really did take to heart the info and have tried to put into practice the E + R = O. I have been somewhat successful, but it's still a work in progress! Thanks for the info and for all the great advice I received from your session. Heidi Thiele Children's Librarian"
Heidi Thiele, Children's Librarian
Southwest Ohio and Neighboring Libraries
"For a Staff Development Day speaker on the topic of "Dealing With Change," I would suggest Andrew Sanderbeck, who is a training consultant for libraries. Andrew has been featured on television and training networks including PBS for his program "Managing Team Excellence in Times of Change." I recently attended a management seminar that Andrew presented. He is a lively, well-seasoned speaker who is adept at holding the audience's attention while delivering advice that's grounded in solid research and practical experience. I hope you find this recommendation helpful. Please let me know if we can provide further assistance to you or your library system. We're always glad when the opportunity arises to help our colleagues in the library world. Sincerely, Gina DuBois Assistant Director Hernando County Public Library System"
Hernando County Public Library System